Privacy Policy 

1. About this Policy
This Privacy Policy explains how Healing via Nature Pty Ltd (ABN 13 117 794 911), trading as Steady and Connected ("we", "us", "our"), collects, uses, stores, and discloses your personal information when you visit steadyandconnected.com.au ("the Site") or interact with the services we offer through it. We are committed to handling your personal information in accordance with the *Privacy Act 1988* (Cth) and the Australian Privacy Principles (APPs). By using the Site or providing us with your personal information, you agree to the practices described in this Policy.

2. About Us
Healing via Nature Pty Ltd trading as Steady and Connected
ABN: 13 117 794 911
W | steadyandconnected.com.au
E  |  legal@steadyandconnected.com.au

Steady and Connected provides psychoeducation content and digital resources to the Australian public. It is not a clinical service. Clinical services are provided separately through Get Life Direction (getlifedirection.com).

3. What Personal Information We Collect
We may collect the following types of personal information when you interact with the Site:

Information you provide to us directly:
Through the Free Attachment Quiz: Your first name, email address, and your responses to the quiz questions (which produce your attachment style result).
Through the Contact form: Your first name, last name, email address, and the message content you submit.
Through the Newsletter signup: Your email address.
Information collected automatically:
Website usage information: Limited technical information collected by Wix (our website platform), including your IP address, browser type, device type, the pages you visit, and the time and date of your visits. Wix uses this to provide and improve the Site's functionality.
- Cookies: The Site uses cookies set by Wix for essential website functionality (e.g., remembering your preferences across page loads). We do not currently use additional analytics or advertising tracking tools.

4. How We Collect Personal Information
We collect personal information directly from you when you:

- Complete the Free Attachment Quiz (hosted on Typeform)
- Submit the Contact form on the Contact page
- Subscribe to the newsletter on the Podcast page or elsewhere on the Site
- Email us directly at legal@steadyandconnected.com.au

We do not collect personal information about you from third parties, unless you have authorised that disclosure (for example, by signing up via a service you have explicitly connected to us).

5. Why We Collect Personal Information
We collect your personal information for the following purposes:

- To deliver your personalised attachment quiz result and the associated email sequence
- To respond to enquiries you send through the Contact form or by email
- To send you the newsletter and related podcast updates, where you have subscribed
- To improve the Site's content and functionality based on aggregate usage patterns
- To comply with our legal obligations under Australian law

We will only use your personal information for the purpose for which it was collected, or for a related purpose you would reasonably expect, unless you have consented to another use.

6. Disclosure to Third Parties
We share limited personal information with the following third-party service providers, which help us operate the Site and deliver our services. Each provider has its own privacy policy governing how it handles your data:

| Wix | Website hosting, contact form processing | wix.com/about/privacy |
| Typeform | Free Attachment Quiz hosting | typeform.com/privacy-policy |
| Kajabi | Email marketing platform (delivers quiz results, newsletter, welcome sequences) | kajabi.com/policies/privacy |
| Zapier | Automated data transfer between Typeform/Wix and Kajabi | zapier.com/privacy |
| Buzzsprout | Podcast hosting and analytics (does not collect personal information from website visitors) | buzzsprout.com/privacy |

We do not sell, rent, or trade your personal information to any third party for marketing purposes.
We may also disclose your personal information where required by law (for example, in response to a court order or regulatory request).

7. International Data Transfers
Some of the third-party services we use (including Wix, Kajabi, Typeform, and Zapier) are based outside Australia, primarily in the United States. By submitting personal information to us through these services, you consent to your information being transferred to and stored in jurisdictions outside Australia.

We take reasonable steps to ensure these providers handle your information in line with the Australian Privacy Principles, including reviewing their privacy practices before integrating their services.

8. Marketing Communications
If you have subscribed to our newsletter or completed the Free Attachment Quiz, we will send you marketing emails relevant to the Steady and Connected brand, including new podcast episode notifications, related content, and occasional bonus thinking from Dr Narelle Duncan.

We use double opt-in for all newsletter signups: after entering your email, you will receive a confirmation email and must click the confirmation link to be added to our list.

You may unsubscribe at any time using the unsubscribe link at the bottom of any marketing email we send, or by emailing support@steadyandconnected.com.au.

9. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including:

- Quiz responses and email subscriptions: Retained until you unsubscribe or request deletion.
- Contact form submissions: Retained for 24 months after our last correspondence, unless a longer retention is required by law.
- Website analytics: Retained by Wix in accordance with their data retention policies (typically 12–24 months).

When personal information is no longer required, we will take reasonable steps to delete or de-identify it.

 10. Your Rights
Under the Australian Privacy Principles, you have the right to:

- Access the personal information we hold about you
- Correct personal information that is inaccurate, out of date, or incomplete
- Request deletion of your personal information, subject to any legal retention requirements
- Withdraw consent for marketing communications at any time
- Make a complaint about how we have handled your personal information (see section 12)

To exercise any of these rights, please contact us at legal@steadyandconnected.com.au. We will respond to your request within a reasonable timeframe (typically within 30 days).

We may need to verify your identity before processing your request, to ensure we are not disclosing your personal information to someone else.

11. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

- Using reputable third-party service providers with strong security practices
- Limiting access to personal information to those who need it to perform their work
- Using encrypted connections (HTTPS) across the Site

No method of transmitting data over the internet or storing data electronically is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

12. Complaints and Concerns
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us first at support@steadyandconnected.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992

 13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. The "Last updated" date at the top of this Policy will indicate when it was most recently revised.

We encourage you to review this Policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.

14. Contact Us
For any questions about this Privacy Policy, or to exercise any of your rights under it:

Email: legal@steadyandconnected.com.au
Business: Healing via Nature Pty Ltd trading as Steady and Connected
ABN: 13 117 794 911